Frequently Asked Questions

Add items to your cart and check out on www.usacompua.com. You will get an email confirmation with your order number. You can also call us at +1 (863) 288-8000 for help choosing products.

You can change your order any time before it ships. Contact us as soon as possible at +1 (863) 288-8000 or help@usacompua.com with your order number. Orders that have already shipped can't be changed; you can return them under our Return & Refund Policy.

No. Prices shown do not include sales tax. Applicable taxes are calculated at checkout.

We accept Visa, Mastercard, Discover, Diners Club, PayPal, Shop Pay, Shop Pay Installments, Affirm and Klarna.

Standard shipping is free on all US orders. Faster UPS options are available at checkout for an additional cost.

Orders placed before 2:00 PM ET on a business day ship the same day. Orders placed after 2:00 PM ET, or on a weekend or holiday, ship the next business day. Business days are Monday to Friday, excluding major US holidays.

Most orders ship by UPS Ground from Florida and arrive in 1–5 business days depending on location, about 3 business days on average. Some items ship from California and may take longer to reach East Coast addresses. Rural or remote addresses may take longer.

Every order includes tracking. We email you a tracking number when your order ships. You can also log in to your account and open the order.

Yes, to selected countries, including Canada, the United Kingdom, much of the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Israel and the United Arab Emirates. International orders ship by UPS and typically take 1 to 4 weeks. Shipping costs, customs duties and import taxes are calculated and paid at checkout, so there are no extra charges on delivery. If your country isn't offered at checkout, contact us before ordering.

Yes. Choose "Local pickup" at checkout if it is available for your order. Order pickup is at 1690 NW 108th Ave, Unit 145, Sweetwater, FL 33172, Monday to Friday, 9:00 AM–4:30 PM ET.

If your package is taking longer than expected, contact us and we will follow up with the carrier. Report damaged, missing or wrong items within 7 days of delivery to help@usacompua.com, with photos if possible.

You can request a return within 30 days of delivery. Please return items complete, with all accessories, cables, mounts and manuals, in the original packaging. Full details: Return & Refund Policy.

There is no restocking fee when an item arrived damaged, defective or wrong and you report it within 7 days of delivery, or when an item stops working, as long as it comes back complete. A restocking fee of up to 15% applies only when a return is missing accessories, cables or parts, isn't in its original box, or the box or product is too damaged to resell.

Log in at www.usacompua.com with the email you used for your order, open the order and select "Return", or email help@usacompua.com to request a Return Merchandise Authorization (RMA). Once your return is approved, we email you a free prepaid return label, usually within 1 business day. Returns sent without an approved request are not accepted.

Approved refunds are issued to your original payment method within 1–3 business days after we receive the return, minus any restocking fee. Your bank may need extra time to post it. If 10 business days have passed since approval, contact us.

Yes. We must receive the item you are returning before the exchange is completed. If the replacement costs more, you pay the difference; if it costs less, we refund the difference to your original payment method.

Every product we sell includes a 1-year USAcompuA+ warranty. If something fails within the first year, we handle the claim ourselves, so you don't wait weeks for the manufacturer. After the first year, the manufacturer's warranty applies, and its length depends on the brand (for example, Ajax, LTS, Lysora, Western Digital and Seagate offer 3 years). Contact us with your order number to start a claim.

Hikvision, Uniview (UNV), LTS, Ajax, Dahua, TVT, Ruijie Reyee, Lysora, Western Digital and Seagate, plus our own USAcompuA line.

Tell us what you want to cover (doors, driveway, parking lot or perimeter) and our team will recommend cameras, a recorder and storage that fit. Call +1 (863) 288-8000 or email help@usacompua.com.

A complete system usually includes cameras, a recorder (NVR or DVR), a hard drive and cables. Prices on our site are for the equipment shown on each product page.

Yes. The systems we sell work with the manufacturer's mobile app for live view, playback and alerts. Contact us if you need help with setup.

Systems we sell record to your own recorder and hard drive, so there is no monthly fee to store or view your video on applicable systems.

Specifications and datasheets are on product pages where available. You can search by full or partial model number in the search bar. If you can't find a datasheet, contact us and we will send it.

Yes. We offer professional installation of cameras, recorders and alarms in Miami-Dade County. Request a quote at go.usacompua.com or call +1 (863) 288-8000.

Yes. Send us your company details and project through our contact page, or call +1 (863) 288-8000. Our team will reply with pricing options.

USAcompuA+ is the trade name of USACOMPU A PLUS CORP, a security camera and surveillance equipment store in Sweetwater, Florida, on the Doral border. We have been serving customers since the late 2000s, incorporated in 2017, and have shipped more than 75,000 orders through eBay and our own website.

Our showroom is at 10890 NW 17th St, Unit 128, Sweetwater, FL 33172 (Doral border, Dolphin Citi Center). Hours: Monday–Friday 8:30 AM–5:00 PM, Saturday 9:00 AM–1:30 PM, Sunday closed (ET). Order pickup is at a separate address: 1690 NW 108th Ave, Unit 145.

Call +1 (863) 288-8000, email help@usacompua.com, or use our contact page. Hablamos español.