Shipping And Return Policy

A quick summary of how we ship and handle returns. For full details, see our Shipping Policy and Return & Refund Policy.

Shipping at a glance

• Same-day shipping: orders placed before 2:00 PM ET on a business day ship the same day. Later orders ship the next business day.
• Order changes: you can change your order any time before it ships.
• Free US shipping: standard shipping is free on all US orders. Most orders ship by UPS Ground from Florida and arrive in 1–5 business days, about 3 on average. Some items ship from California and may take longer.
• Faster options: faster UPS services are available at checkout for an extra charge.
• International: we ship by UPS to selected countries. Delivery typically takes 1 to 4 weeks, depending on location. Shipping costs, duties, and import taxes are paid at checkout.
• Tracking: every order includes a tracking number by email.
• Local pickup: available at our Sweetwater location (on the Doral border), 9:00 AM–4:30 PM ET, Monday through Friday. Choose "Local pickup" at checkout if it's available.

Returns at a glance

• Window: 30 days from delivery.
• Condition: complete, with all accessories and the original packaging.
• Restocking fee: up to 15% (refunds and exchanges) if the item is missing parts or accessories, is missing its original packaging, or was damaged by the customer. There is no fee for items that arrived damaged, defective, or wrong and were reported within 7 days of delivery.
• How to return: log in with the email from your order, open the order, and click "Return," or email help@usacompua.com for an RMA. After approval, we email you a free prepaid return label.
• Refunds: issued to your original payment method within 1–3 business days after we receive your return, minus any restocking fee.
• EU orders: cancel before shipment, or return within 14 days of delivery.

Exchanges

Exchanges are allowed once we receive the item you're returning. You don't have to wait for the refund to order the replacement: if it costs more, you pay the difference; if it costs less, we refund the difference.

Damaged, defective, or wrong items

Report them within 7 days of delivery to help@usacompua.com, with photos if possible, and we'll send a replacement or issue a refund. After that, defects are handled under the manufacturer's warranty, and we'll help you with the process.

Special terms for Klarna purchases

For orders paid with Klarna, these terms replace the general rules above where they differ: Klarna purchases may be returned within 30 days of delivery if unopened and unused, with free return shipping, refunds within 14 business days, and no restocking fees or exchanges.

Return address

USAcompuA Returns Department
10890 NW 17th St, Unit 128, Sweetwater, FL 33172, United States

Contact us

Email: help@usacompua.com | Phone: 1 (863) 288-8000 | Support ticket: www.usacompua.com/ticket