Refund policy
USACOMPU A PLUS CORP (USAcompuA+) sells security cameras, recorders, kits, and accessories at www.usacompua.com. This policy explains how returns, refunds, and exchanges work.
Return window
You can request a return within 30 days of delivery.
Condition of returned items
Please return items complete, with all accessories, cables, mounts, manuals, and parts, in the original packaging, and include your order number or proof of purchase.
Restocking fee
There is no restocking fee when:
- An item arrived damaged, defective, or wrong and you reported it within 7 days of delivery
- An item stops working (covered by our 1-year warranty below)
as long as the item comes back complete.
A restocking fee of up to 15% applies to refunds and exchanges only when a return:
- Is missing accessories, cables, or parts
- Isn't in its original box
- Has a box or product too damaged to resell
How to start a return
- Log in at www.usacompua.com with the email you used for your order, open the order, and select "Return." Or email help@usacompua.com to request a Return Merchandise Authorization (RMA).
- Once your return is approved, we email you a free prepaid return label and instructions, usually within 1 business day.
- Pack the item securely and ship it to the return address below.
Returns sent without an approved return request will not be accepted.
Refunds
After we receive and inspect your return, we email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 1–3 business days after we receive the return, minus any restocking fee. Your bank or card issuer may need extra time to post the refund. If 10 business days have passed since approval and you still don't see it, contact us.
Exchanges
Exchanges are allowed. We must receive the item you're returning before the exchange is completed. You don't need to wait for a refund to order the replacement:
- If the replacement costs more, you pay the difference.
- If the replacement costs less, we refund the difference to your original payment method.
The restocking fee rules above also apply to exchanges.
Damaged, defective, or wrong items
Please inspect your order when it arrives. Report any damaged, defective, or missing items, or a wrong item, within 7 days of delivery to help@usacompua.com, with photos if possible. We will send a replacement or issue a refund, with no restocking fee.
Warranty
Every product we sell includes a 1-year USAcompuA+ warranty. If something fails within the first year, we handle the claim ourselves, so you don't wait weeks for the manufacturer. After the first year, the manufacturer's warranty applies, and its length depends on the brand (for example, Ajax, LTS, Lysora, Western Digital and Seagate offer 3 years). Contact us at help@usacompua.com with your order number to start a claim.
Special terms for Klarna purchases
For orders paid with Klarna, the following terms apply and replace the general rules above where they differ:
- Return window: 30 days from delivery for a full refund.
- Condition: items must be unopened and unused.
- Return shipping: free.
- Refunds: issued within 14 business days after the return is received and verified.
- No restocking fees, store credits, or exchanges on Klarna purchases.
European Union orders
If your order ships to the European Union, you may cancel it before it ships, or return it within 14 days of delivery without giving a reason. Orders that have already shipped can't be cancelled, only returned. Returned items must be unused and in their original packaging.
Return address
USAcompuA Returns Department
1690 NW 108th Ave, Unit 145, Sweetwater, FL 33172, United States
Contact us
Email: help@usacompua.com
Phone: 1 (863) 288-8000
Support ticket: www.usacompua.com/ticket
